Advocate Support Services FAQs

The short answer is ANYONE can access our Community Based Services. Individuals can refer themselves, or they may be referred by a health care professional, family member, or even a friend. However, to be admitted to our program, a Psychiatric Rehabilitation Services Referral Form, signed by the individual’s psychiatrist or licensed mental health professional, must be received.

The preferred, easiest, and fastest way to make a referral for our Community Based Services or Psychiatric Rehabilitation Services is to complete our Online Referral Form, accessible via the navigation button above. You can also upload any additional documents you would like us to review. Our online referral form is available 24 hours a day, 7 days a week. All the information you provide, and/or upload, is securely encrypted and HIPAA compliant. 

Alternatively, you can download and print our Referral Form from our forms page. Please ensure to print clearly, and once completed, simply fax the form and any attachments to 800-372-0799. 

If you prefer, you can also call us at 866-277-2080 x2, and we will be glad to fax or mail a Referral Form to you that you can fill out and return to us via fax or mail. Our team is available to assist you Monday through Friday from 9 AM to 5 PM (excluding Federal holidays). You may leave us a message anytime, and we will promptly respond to your request or return your call the next business day. 

We are also able to process emailed referrals for our services using our HIPAA-compliant and encrypted email system at info@AdvocateSupport.us.

Maryland Regulations require that we obtain a written referral form from your psychiatrist for our Community Based Services, specifically for Psychiatric Rehabilitation Services. We must gather your diagnosis, psychiatric history, and current medications to determine if you meet our Admission Criteria. Additionally, it's essential that your psychiatrist believes you would benefit from these services, allowing us to effectively coordinate our efforts for your benefit.

Maryland Regulations require individuals to be under the care of a licensed psychiatrist in order to receive Community Based Services, specifically Psychiatric Rehabilitation Services. If you need help obtaining a psychiatrist, you can call your insurance company, whose phone number should be on the back of your insurance card, or alternatively, you can contact the health department in your county. For further assistance, you may call Advocate at 866-277-2080, and we will try to locate additional resources and provide a referral form to meet your specific needs and situation. In certain cases, a licensed mental health professional (i.e., a licensed therapist) can also execute the referral.

Short answer, no. Advocate provides Community Based Services, specifically Community Based Psychiatric Rehabilitation Services. Our Case Workers come to you, visiting our Clients in their homes and within their community. Advocate does not have a physical service location at this time, but our services are designed to meet your needs where you are. For more information, please complete our Referral Form.

Transportation is NOT one of the Community Based Services offered by Advocate. However, on rare occasions, Case Workers may accompany a Client to a medical appointment or other rehabilitation-related activity in their community as part of our Psychiatric Rehabilitation Services. It is important to note that Advocate does not require them to do so. Our goal is to empower our Clients to develop the resources and skills necessary to reach the places they want and need to go on their own, without assistance from us. For those interested in our services, a Referral Form is available.