Document ID: ADV-GOV-WEB-001
Version: 1.0
Effective Date: August 13, 2026
Classification: Public
Information We Collect
We may collect information that you voluntarily provide, such as your name, telephone number, email address, referral information, or other information submitted through our website or when communicating with Advocate.
We may also collect limited technical information automatically when you visit our website, such as browser type, device
information, IP address, pages visited, and website usage data.
How We Use Information
Information may be used to:
• Respond to inquiries and referrals;
• Coordinate admissions and services;
• Schedule appointments and communicate with clients, referral sources, and other authorized individuals;
• Operate, secure, and improve our website and services;
• Meet legal, regulatory, accreditation, billing, and healthcare requirements; and
• Protect Advocate, our clients, and our systems.
We do not sell personal information.
SMS and Text Messaging
Advocate may use mobile telephone numbers to provide informational and customer-care text messages related to referrals, admissions, appointments, scheduling, communication with Advocate staff, service coordination, and administrative follow-up.
SMS consent and mobile telephone numbers provided for SMS communications are not sold or shared with third parties or affiliates for marketing or promotional purposes.
Message frequency varies. Message and data rates may apply. Recipients may reply STOP to opt out or HELP for assistance. Consent to receive text messages is optional and is not a condition of receiving services from Advocate.
Health Information
Advocate is a healthcare provider and protects health information in accordance with applicable federal and Maryland privacy laws.
Health information submitted or maintained in connection with services may be governed by Advocate’s Notice of Privacy Practices and applicable laws, including the Health Insurance Portability and Accountability Act (“HIPAA”) and, where applicable, federal substance use disorder confidentiality requirements.
This website Privacy Policy is separate from Advocate’s Notice of Privacy Practices.
Please do not submit sensitive health information through general website contact fields or ordinary email unless specifically directed to do so. Use Advocate’s designated secure referral, intake, or clinical communication methods when submitting protected information.
Service Providers
Cookies and Website Technologies
Our website may use cookies, analytics, security technologies, and similar tools necessary to operate the site,
understand website activity, and improve performance. Browser settings may allow you to restrict certain cookies.
Security
Advocate maintains administrative, technical, and physical safeguards designed to protect information against
unauthorized access, use, alteration, or disclosure. No Internet transmission or electronic system can be guaranteed to
be completely secure.
Third-Party Websites
Our website may contain links to third-party websites. Advocate is not responsible for the privacy practices or content of
websites operated by others.
Updates to This Policy
We may update this Privacy Policy periodically. The effective date displayed at the top of this document identifies the current version.
Contact Us
Advocate Support Services, Inc.
700 Melvin Avenue, Suite 9
Annapolis, Maryland 21401
Phone: (866) 277-2080
Email: info@advocatesupport.com